In most cases, we can offer replacements if we have made a mistake. If you have made the mistake then we cannot offer a refund or replacement. But, we may be able to offer you a discount for you to place another order with the correct variant. Please contact us to find out if your circumstance qualifies for a refund.
We cannot provide replacements if:
- You are not satisfied with the item
- The item isn't damaged
- The item is late or didn't arrive on time
- You no longer want the item
We only offer replacements if:
- Your item arrives damaged
- You receive the wrong item
- Your item doesn't arrive after 60 days
We require photographic or video evidence of the damaged or defective product, in order to proceed. As soon as we deem that the product is damaged or defective, we will either issue a replacement item or request you to return the item back to us so we can issue you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement will be processed
By agreeing to our terms and conditions as checkout you are acknowledging that you have read our return policy and understand that all items are a final sale.