Package Protection Policy
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
- For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement.
- For packages not marked delivered & presumed lost by the carrier, we will issue a replacement for the same item only
- For damaged packages, we will issue you a replacement.
- We will not refund the cost of the item, only a direct replacement of the same exact item
- We ask for your cooperation as needed for filing insurance claims, which may include photos, etc.
- Please note, if you entered the incorrect shipping address for your order, this disqualifies your package from shipping protection
To file a claim, contact us at firstname.lastname@example.org with your Order number, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####"
If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly to resolve.
Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.